News and Announcements:Be Careful: For a safe trip to Cebu, please be careful of spoofers and unathorized operators...For more information is here

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Birth Date*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

Already a member?

Login
[gtranslate]
News and Announcements:Be Careful: For a safe trip to Cebu, please be careful of spoofers and unathorized operators...For more information is here
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
[gtranslate]

Terms & Conditions

©2024 Cebu Pro Travel and Tours

GENERAL TERMS & CONDITIONS

I. INTRODUCTION

By booking services on our site, you are entering an agreement with Cebu pro travel and tours to provide those services. This agreement includes by following the Terms and Conditions outlined here. Please take time to carefully review these Terms before completing any transactions, so you fully understand both parties’ obligations and rights. Your understanding of the Terms is important for ensuring expectations are met on both sides. Don’t hesitate to contact us with any questions before booking to confirm all details.

II. BOOKING PROCESS
  • 2.1 Guests can make bookings through our website, social media (facebook & instagram), over the phone, or by visiting our office. A deposit or advance payment is required to confirm a booking.
  • 2.2 Guests must provide accurate complete information during the booking process, including the number of participants, preferred travel dates, and any special requirements.
III. PAYMENT TERMS
  • 3.1 Guests are required to make full payments for their booking by a specific due date. Failure to make payment within the given timeframe may result in the cancellation of the booking.
  • 3.2 We accept payment via credit cards (Mastercard, Visa, American Express), online payment platforms such as (ApplePay, GPay, GrabPay, & Gcash) and lastly cash. Any applicable fees or surcharges, such as credit card transaction fees, will be clearly communicated.
  • 3.3 Cebu Pro Travel and Tours required a 30% refundable and transferable downpayment of the total package to process the reservation for you.
  • 3.4 Discounts for senior citizens and people with disabilities apply only to entrance fees for tourist attractions. These reduced rates do not extend to car rental costs if sharing transport with accompanying adults and children. Vehicle leasing prices are not adjusted based on discounts for senior/disabled travelers who are part of a multi-passenger booking.
IV. CANCELLATION & REFUND
  • 4.1 Cebu Pro Travel and Tours reserves the right to remove any group member from a tour without a refund if they are unfit to participate due to illness, intoxication, and the likes once the tour has begun.
  • 4.2 Cebu Pro Travel and Tours reserves the right to cancel tours due to natural disasters or government mandates. Guests will either receive a refund or be able to rebook depending on tour availability.
  • 4.3 Cancellations received more than 72 hours before travel will be refunded 90% of the deposit. Cancellations within 72 hours will not be eligible for a refund.
  • 4.4 No refunds will be provided for cancellations by other group members, missed portions due to cancelled/delayed flights, or if immigration does not permit travel after check-in. Cebu Pro Travel is not liable for additional costs incurred if you miss your departure or connections.
  • 4.5 There are no refunds for unused transportation, entrance fees, accommodations, or activities. Withdrawing from a tour after it starts will not result in a refund.
  • 4.6 Refunds, if eligible, will be processed within 20-30 business days.
V. ITINERARY CHANGES
  • 5.1 Cebu Pro Travel and Tours reserves the right to make changes to itineraries, including altering or canceling tours, due to unforeseen circumstances such as weather conditions, natural disasters, political unrest, or force majeure events.
  • 5.2 We will inform customers of any changes as soon as possible and provide suitable alternatives when available. If the alternatives are not acceptable to the customer, a refund may be provided based on the specific circumstances and tour terms.
VI. TRAVEL DOCUMENTS & REQUIREMENTS
  • 6.1 We Cebu Pro Travel and Tours are not responsible for any issues or costs arising from the guest's failure to comply with the necessary travel document requirements.
  • 6.2 Guest/s are responsible for obtaining and ensuring the validity of their travel documents, such as passports, and vaccinations. We strongly recommend our guest to check the specific requirements for their chosen destinations.
VII. HEALTH & SAFETY
  • 7.1 Guests must adhere to any health and safety requirements or guidelines provided by Cebu Pro Travel and Tours during the trip.
  • 7.2 When booking a tour through Cebu Pro Travel and Tours, there are certain inherent risks beyond our control including:
  1. Travel to underdeveloped areas poses hazards.
  2. Transportation methods like boats, trains, cars, planes carry risks.
  3. Forces of nature can threaten safety.
  4. Political instability or acts of violence may occur.
  5. Accidents or illness strike in remote locales without quick access to emergency care.
  • 7.3 Cebu Pro Travel and Tours is not responsible for providing medical care or ensuring its adequacy during tours. While we make efforts for safety, by booking you agree not to hold us liable regarding any provision or perceived inadequacy of emergency healthcare obtained during the trip. You acknowledge these potential risks in choosing to join one of our tours.
VIII. PRICE POLICY
  • 8.1 Package rates are per person.
  • 8.2 Rates shown are subject to change at any time without notice. Terms and Conditions still apply.
  • 8.3 Rates are inclusive of value added tax (VAT) and surcharges of Cebu Pro Travel and Tours.
  • 8.4 Cebu Pro Travel reserves the right to adjust pricing to account for any additional fees that may apply, such as increased government taxes, hotel/airline charges or rate changes outside our control.
IX. NO SIGHTSEEING POLICY
  • 9.1 While we aim to provide all activities as advertised, whale shark spotting and other excursions may occasionally need to be cancelled due to unpredictable environmental conditions outside our control, such as inclement weather.
  • 9.2 In the event an activity (refer 9.1) is cancelled on the tour date, transportation costs are non-refundable. However, any boat, entrance, or activity fees for the cancelled portions of the itinerary will be refunded to account for services not rendered. We regret any disruption to planned activities due to factors beyond our management but hope this clear refund policy addresses such circumstances fairly.
X. INTELLECTUAL PROPERTY
  • 10.1 All intellectual property rights, including photographs, videos, or written content produced or provided by Cebu Pro Travel and Tours, are protected, and cannot be used without prior permission.
  • 10.2 Guests may be allowed to use certain materials for personal, non-commercial purposes, subject to the terms agreed upon with Cebu Pro Travel and Tours.
XI. CONTACT INFORMATION

For any questions or concerns, please contact us at:

Phone: +639-177-935-586
Email: cebuprotraveltours@gmail.com
Office Address: 311 Arcada 5 Bldg., L. Jaena St.,Tipolo, Mandaue City Philippines 6014

NOTE: Please review these terms and conditions carefully before making a booking. By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms and conditions.

Proceed Booking